{"id":134,"date":"2026-07-14T02:04:25","date_gmt":"2026-07-14T02:04:25","guid":{"rendered":"https:\/\/smokingauthority.com\/?page_id=134"},"modified":"2026-07-14T02:04:26","modified_gmt":"2026-07-14T02:04:26","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/smokingauthority.com\/?page_id=134","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong>&nbsp;July 13, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At&nbsp;<strong>Smoking Authority<\/strong>, customer satisfaction is important to us. If you experience a problem with your order, we&#8217;re here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns of&nbsp;<strong>unused, unopened products<\/strong>&nbsp;within&nbsp;<strong>30 days<\/strong>&nbsp;of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused and in their original condition.<\/li>\n\n\n\n<li>Products must be returned in their original packaging.<\/li>\n\n\n\n<li>Proof of purchase or order number is required.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For health and safety reasons, we cannot accept returns of products that have been opened, used, or damaged by the customer unless they arrived defective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used products<\/li>\n\n\n\n<li>Clearance or final sale items<\/li>\n\n\n\n<li>Gift cards (if applicable)<\/li>\n\n\n\n<li>Products damaged through misuse or normal wear and tear<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, please contact us within&nbsp;<strong>48 hours<\/strong>&nbsp;of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Clear photographs of the product and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will work with you promptly to resolve the issue by offering a replacement, exchange, store credit, or refund when appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item has been received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow&nbsp;<strong>5\u201310 business days<\/strong>&nbsp;for your financial institution to process and post the refund after it has been issued.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping charges are non-refundable unless the return is the result of our error or a defective product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to exchange an unused item, please contact us before returning your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges are subject to product availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The wrong item was shipped.<\/li>\n\n\n\n<li>The item arrived damaged.<\/li>\n\n\n\n<li>The product is defective upon arrival.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Smoking Authority recommends using a trackable shipping service for returned merchandise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be canceled before they have been shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been processed for shipment, it cannot be canceled and must follow the return process outlined above.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions regarding returns or refunds, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Smoking Authority<\/strong><br>1604 S Easy Way<br>Anaheim, CA 92804<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: (310) 999-4546<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:&nbsp;<a>smokingauthority1@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date:&nbsp;July 13, 2026 At&nbsp;Smoking Authority, customer satisfaction is important to us. If you experience a problem with your order, we&#8217;re here to help. Returns We accept returns of&nbsp;unused, unopened products&nbsp;within&nbsp;30 days&nbsp;of delivery. To be eligible for a return: For health and safety reasons, we cannot accept returns of products that have been opened, used, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Effective Date: July 13, 2026 At Smoking Authority, customer satisfaction is important to us. If you experience a problem with your order, we&#039;re here to help. Returns We accept returns of unused, unopened products within 30 days of delivery. 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